I had a long planned flight to Italy in Mar 2020. Delivery date can be set up to a maximum of 3 months from purchase date. Aer Lingus voucher. The good news is that Aer Lingus vouchers are valid for five years, and can be spread out to for use on multiple trips. But it is only fair that once you get further out than that, there is some process to give passengers comfort that their claim has not simply got lost in the system. At present they are only waiving change fees on bookings up to 30th September, and offering vouchers to customers who are due to travel before 30th June – this may be extended. The issue here appears to be that the tickets were booked through the Avios loyalty rewards programme which allows you build up points to apply against ticket prices when you shop in … Claims can be made up to six years after the scheduled flight. In fairness, it must be acknowledged that coronavirus has been a disastrous time for airlines. Aer Lingus should provide you with proper care in the event of a long delay or flight cancellation. Aer Lingus notes that it has waived the usual fee imposed for changing flights but it warns that you might still have to pay more if the price of next year’s tickets are more than you originally paid for this year’s flights. No personal correspondence will be entered into. In the case of Ms TQ, whose case the airline are still investigating, a spokeswoman for Aer Lingus has once again stated categorically: “The type of ticket does not influence someone’s entitlement to a refund.”. Therefore there is no difference between flights booked before or after Covid restrictions being introduced”. We reserve the right to remove any content at any time from this Community, including without limitation if it violates the, For the best site experience please enable JavaScript in your browser settings. . If that is what you were told, it is. If they really don’t want to travel, I would also advise against a wait-and-see approach. The good news is that there is some sign of US restrictions on passenger entry easing in the past week so this may be academic by the time we get to November. I suspect that might well be the case if the flight is still scheduled unless she has a medical condition that would leave her in the high-risk category – and even then . Aer Lingus Flight Delay Compensation. - Guests who have booked a Plus or Advantage fare (Flights within Europe) or a Smart or Flex fare (Transatlantic flights) once the voucher is requested up to 14 days before your scheduled departure date. One person has been waiting for six months, they tell me. Commenting on The Irish Times has changed. Ireland’s aviation watchdog has seen a significant rise in complaints since the start of this week over the refusal of several airlines to offer refunds for cancelled flights in a timely fashion. Current EU regulations stipulate passengers are entitled to benefits when a flight is delayed by three or more hours (limited benefits for flights delayed by two hours) or cancelled. Alarm at the rollout delays is... Minister for Health Stephen Donnelly has claimed that pharmaceutical company AstraZeneca is 'doing everything they can' to fix supply issues with its COVID-19 vaccine. Zero Communication from Aer Lingus in that time. Up to 70 jobs at risk at Westbourne IT in Cork city, Sherry FitzGerald announces plans to open 12 new offices, Assets of Irish-resident special purpose entities grow by €41bn. As of now, that flight is still operating but the group no longer wants to travel because of fears about the virus and concerns that they would have to quarantine for the entire time they are in the US and again when they come home, assuming local rules have not changed by then. It’s incredibly frustrating. or give me contact details for them. C'est une solution équitable qui vous permet d'arriver à destination en perturbant vos projets le moins possible. Photograph: Clodagh Kilcoyne. You should receive instructions for resetting your password. AER LINGUS DELAY NOTICE Applicability The following rules shall apply: - in respect of flights departing from an airport in the EU, and flights operated by a Community air carrier departing from an airport in a third country to an airport in the EU (unless you received benefits or compensation and were given assistance in that third country); It seems a little late to be adding additional resources now but better late than never, I guess. Unmarried parents face unwelcome inheritance shock. And there appears to be absolutely no way of inquiring about the state of play with an ongoing refund or voucher application even when weeks or months have passed with no information. A fare difference may apply. All Aer Lingus flights that have been cancelled or delayed are potentials for an Aer Lingus delay compensation. Another Aer Lingus customer impacted by the delays in getting her voucher is Danielle who planned on travelling to Boston in March. The Dublin Airport Authority (DAA) is seeking the cuts to the workforce... HSE chief Paul Reid has admitted his confidence in AstraZeneca has been 'rocked', as the authorities just don't know how many jabs the company will give us next week. This may include the following: Meals and drinks; Two different occasions in which you are allowed to establish communication with an individual of your choice (calls, emails, etc.) Fighting a losing battle with Aer Lingus over terms of vouchers Pricewatch: Reader is ‘disgusted’ after being told she cannot use vouchers for flight home to Ireland Mon, Mar 2, 2020, 00:00 Mary Beth Taylor said she has been waiting since March to have her voucher issued. If you have received your voucher, how many weeks did it take? Apparently this means the voucher/refund request had to be processed by both Aer Lingus and Avios, compounding the delay. You will get the full value of your flight ticket, including seat selection, priority boarding etc, plus an additional 10% bonus. Mr GF has booked flights to the United States for November and is worried about the ban on entry to Irish passport holders under emergency measures put in place by President Donald Trump to keep the virus out of the US. Why is loyalty punished when it comes to Irish mortgages? After all, in the case of long-haul flights for a family, you are talking about several thousand euro being locked up in bureaucracy. Under an EU law known as EC 261, if an airline causes passengers to arrive at their destination 3 or more hours late , those passengers could be entitled to up to $700 in compensation . Earlier this week, Mr Donnelly stated that it the delays and... An investigation is underway into the gathering of a large group of people following a funeral in Leitrim this week. If you’ve flown with Aer Lingus within the last 6 years and your flight was delayed by 3 hours or more, then you may be entitled to receive up to £540 per passenger in compensation. Other queries seem equally straightforward. To comment you must now be an Irish Times subscriber. 4 Aug 2020, 9:26 PM. Aer Lingus adds 10 per cent to refund voucher values 23 Mar 2020 by Mark Caswell Aer Lingus is boosting the value of its refund vouchers, for customers who are due to fly before May 31. This name will appear beside any comments you post. The good news is that Aer Lingus tells me your booking “has been refunded” – I assume that means the voucher has been processed – and you should receive it in the coming days. Simply put, we need a refund. Will Ulster Bank closure put mortgage drawdown at risk? Did air conditioning help spread of COVID-19 in meat factories? That, of course, suggests that straightforward queries should be processed in an automated system which, you would have thought, would avoid the need for any delay. We have received an unprecedented volume of refund and voucher requests since the Covid pandemic caused the cancellation of flights. Please send your queries to Dominic Coyle, Q&A, The Irish Times, 24-28 Tara Street, Dublin 2, or email [email protected]. Aer Lingus alternative flight compensation. Called again today (I hadn’t called since April) and the automated messages still say that they’re experiencing a high call volume and that they are processing vouchers, and something like “if you would like to speak to a representative about something OTHER THAN a voucher, you may stay on the line.” So I hung up … DISCOUNT (6 months ago) - Guests who have been notified by Aer Lingus that their flight is cancelled. Moving to a right-sized home: What are your options? CTRL + SPACE for auto-complete. To date we have issued over 345,000 vouchers and refunds to customers – this accounts for approximately 70% of the requests received.’. 6 months waiting for vouchers. That might be a wise idea but, depending on when he wants to rebook, he needs to bear in mind that the voucher might not arrive in time and that he may be forced either to wait and lose out on the cheaper fare, or book ahead and use the voucher for a future trip. . ‘The June trip was also cancelled, so now they owe me around €1,800 for both vouchers. The account details entered are not currently associated with an Irish Times subscription. 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Ms OD has been waiting for over four months for a credit voucher from Aer Lingus. The voucher will be sent to your recipient’s email address, followed by a PIN email. Last week’s query on Aer Lingus passenger refunds has sparked a wave of emails from readers. She is also keen to find out if it is possible to secure a refund from Aer Lingus on the basis that the flight was booked “pre-Covid”. Vouchers purchased online can have a delayed delivery date for recipient electronic email voucher. The good news for travelers is that air passenger rights exist to protect you and your journey when you get caught up in Aer Lingus flight delays. This is outrageous. The issue here appears to be that the tickets were booked through the Avios loyalty rewards programme which allows you build up points to apply against ticket prices when you shop in certain stores and when you buy tickets. Aer Lingus confirms that where passengers simply switch their flight to a future date due to an Aer Lingus schedule change rather than applying for a voucher or refund, they do not have to pay any difference in fare if the new flights are more expensive. Original review: May 18, 2020. Pandemic blues: Is the worst yet to come financially? Has Dublin built too many luxury apartments? Changes to bookings should be made no later than 25 March using ‘Manage Trip’ on aerlingus.com. Widespread travel restrictions have meant not only that most flights were grounded for an extended period but also that people abandoned all bar essential future travel plans amid uncertainty over future restrictions and of the path of the virus itself. Save. I’ve been months asking for refund instead of voucher and they have said, no, it’s not possible. Aer lingus - voucher request - Air Travel Forum - Tripadvisor. They won't put me through to the correct dept. When you have reset your password, you can, Please choose a screen name. If you don’t want your recipient to get their gift voucher until a particular date, that’s no problem. We have rent controls, so why aren't rents falling faster? Home; Purchase Voucher; Manage My Voucher; Gift Voucher Help; Terms & Conditions Si la compagnie Aer Lingus est en mesure de vous trouver une place sur un autre vol qui respecte l'heure d'arrivée initialement prévue, elle n'est pas tenue de vous verser une indemnisation. Deputy Chief Medical Officer Dr Ronan Glynn has claimed that Ireland is in for a 'good summer' if members of the public can 'stick' to stringent restrictions for another two or three months. The third option is to cancel now and try to claim off the insurance. Refunds and vouchers will apply only where the flight is changed by a minimum of two hours, or cancelled. We’ve repeatedly told Aer Lingus to stop sending us voucher or change holiday offers and just refund our money of over £1000 that they should paid out more than a month ago. Aer Lingus, in its defence, says that it “has added additional resources to our teams and introduced new technologies to improve processing times”. This is a recurring frustration for passengers. Unfortunately, the experience of Ms TQ and others seems to show that has not proved to be the case thus far. Well as I claimed mine as soon as the voucher offer was launched back in March this length of time is way beyond unreasonable ,heaven help those further down the list. Posted by Laurie Beth (Minnesota) on 06/22/20 01:36 PM. Aer Lingus has extended the qualification window for its voucher offer to include travel booked through 30 June 2020 and it has extended its change fee waivers to cover travel through 30 September 2020. The following guests can apply for a refund voucher for the full value of their flights (fare, taxes & charges, and ancillary purchases): - Guests who have been notified by Aer Lingus that their flight is cancelled. Danielle, who didn’t wish to give her last name, said that she paid this extra charge and moved the flights to May 20. Has anyone received one. Well as I claimed mine as soon as the voucher offer was launched back in March this length of time is way beyond unreasonable ,heaven help those further down the list. Useful. I paid in full for this trip, as the voucher for March never came through. Share. Aer Lingus is pushing the voucher or rebook option. Aer Lingus must offer passenger assistance and care in case of a long delay . As per the recent update in Aer Lingus provision, the passenger can convert their flight ticket into a voucher for a full value that can be used for future purchases. I accepted a voucher in good faith to help the company stay afloat and I really regret just not asking for my money back.’ Ms Taylor said that she has tried to contact the company numerous times including calls, social media comments, as well as going to their customer service desk at Dublin Airport. However, once you accept the voucher… There is no automatic entitlement to a refund imply because the flight was booked before Covid became a factor in all our lives. She has been in touch with the call centre “numerous” times and has been told the voucher is coming soon but that has been the position for months now, she says. This column is a reader service and is not intended to replace professional advice. Still have not received it. ‘Twenty-one weeks later absolutely nothing. Will daughter get CGT exemption for renting home in 2014? If you are using Internet Explorer 9, 10 or 11 our Audio player will not work properly. Jump to bottom. Aer Lingus claim the delay is due to overwhelming demand and that vouchers will be issued in the order they were requested. What a load of rubbish. Will paying off mortgage early count against me in future? Bookings for travel up to 31 May on our network will not be charged change fees to re-book to another date or route. Further, the passenger can change the travel date or destination as per the new provision without any additional cost. Please enter your email address so we can send you a link to reset your password. Vouchers can only be redeemed on aerlingus.com against the cost of Aer Lingus flights (including fares, taxes, charges and selected fees). 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You would probably be better off applying for a cash refund rather than the voucher. “For future travel,” Aer Lingus says, “we are treating all customers equally. Ms Taylor is Irish-American and had planned on travelling back to Idaho in March to see her father, but the trip was cancelled due to the pandemic. I am told that additional resources are being put into the dealing with passenger fallout from the crisis and that the majority of applications for refunds will be processed within seven to 14 business days, ie up to three weeks. Seems straightforward. Finally got to speak with customer service advisor last night. Hi, I was due to travel to a wedding in Spain in sept, wedding has now been moved to sept 2021, aer lingus have waived the change fee but are not offering a voucher for flights after 31/8/20. Then the flight was changed by a full day and I was told I would only get tax back in a refund as I had booked Saver flights. Frustrated customers waiting months for Aer Lingus refund vouchers to make up for flights they couldn’t take during the pandemic, are being told it’s due to an ‘unprecedented’ request for vouchers and refunds at this time. My flights were from Shannon to Boston for two passengers with travel insurance, luggage fees all paid.’ Danielle said that she has been in contact with Aer Lingus through their social media channels, emails and calls to customer service but she is still waiting for an update. That may be so but some of the queries we have received do not seem overly complex and it is clear that some of the information people have been given – where they have been given any information at all – is simply wrong. You've already flagged this A. Rodde 1 review. Under the airline’s terms, customers eligible for a refund voucher include those whose flights have been cancelled, with bookings to travel up to August 31. This is not reasonable customer service regardless of the pressure the airline is under. However, the airline’s response does not clarify if that “restriction or warning” would cover the US rules on entry or only official advice from our own Government on flying to particular destinations – and, as we know, the Government has been getting it in the neck over its somewhat muddled advice on foreign travel. Your Web Browser may be out of date. That would allow you to book the future, cheaper flights and the refund will eventually get to your account with no need to commit to future flights. In the absence of normal business, airlines have had to turn to State supports while also cutting staff or putting them on shorter time. Well as I claimed mine as soon as the voucher offer was launched back in March this length of time is way beyond … Just keep putting me off. It says that “to date in excess of 90 per cent of the requests received have been processed” with those remaining “typically more complex”. National Lottery reveal where massive €7.3m winning jackpot ticket was sold, Ronan Glynn claims Ireland is in for ‘good summer’ if people stick to restrictions, Stargate actor Cliff Simon dies suddenly in kite-boarding accident, HSE chief admits his confidence in AstraZeneca has been ‘rocked’, Netflix to crack down on password sharing following fee increase, Stephen Donnelly claims AstraZeneca have committed to ‘doing everything they can’ to fix supply issues, Investigation underway into large gathering ‘in marquee’ after funeral. Not least because I have been assured on several occasions and by different people in Aer Lingus that the type of ticket has no bearing on whether you can get a refund. ‘Original flights were booked for March 16. Refund & Voucher Processing. As America wasn’t allowing people enter the country and due to this whole pandemic Aer Lingus allowed people change the flights only, at the time, to other dates as far as May 30 with a charge,’ she said. ‘I thought that things would be better in the summer, so I booked another trip to Idaho on the same route, via Seattle, with Aer Lingus. Rang them multiple times but they keep telling me it's not their department. Anyway, the good news for Ms J McD is that her refund has now been processed following our inquiry and you should receive it in the coming days. ‘With all the uncertainty Aer Lingus then sent me an email offering me to apply for a voucher, which I did on March 30. Third person I spoke with told me I was not entitled to a refund and would just have to wait longer for my voucher. ‘Harassed, threatened and groped’ — Former senator Averil Power opens up about horrifying sex attacks, 1,000 airport staff in Dublin and Cork to quit jobs under voluntary redundancy scheme, Why Scotland can finally become true Six Nations title contenders, * Sign up to the Extra.ie survey panel to trial free products and win prizes for your opinions! But, equally, refunds are not provided if a customer is rebooking a new flight that’s cheaper than the original. She said she requested the refund voucher on March 20 and the airline confirmed that her request was received. In an effort to answer as many of the queries as possible, we will break with our usual pattern and try to address several related questions in this piece. Aer Lingus claim the delay is due to overwhelming demand and that vouchers will be issued in the order they were requested. Just choose your delivery date during the voucher purchase process, and keep it a secret until their special day comes. Filled out the voucher request form in middle of March. Almost a third of staff at Dublin and Cork airports have revealed that they will quit their jobs under a voluntary redundancy scheme. Finally, Ms JO was one of a group of four who booked a November break in New York back in February before the Covid crisis. Her particular frustration is that she has not been able “to get through to a live person”. 6 months waiting for vouchers. More rather than fewer flights are likely to be operating by November so I wouldn’t bet on the success of that approach. She wants to know should they just wait it out to see if the flight is cancelled or rescheduled, or should they just transfer the booking to next year, which is free. I read your article last week where you said Aer Lingus are giving refunds. He was extremely rude and I was cut off twice. Our team continue to work hard to clear the remaining requests. On travel insurance, I would suggest she look very carefully at the wording of her policy. Employer offering to pay Covid tax but Revenue can’t give me the bill. But, all too often in the chaos, passengers feel that they have been forgotten. I had booked initially for July, then opted to rebook for August instead of taking a voucher. For the last few weeks, the Aer Lingus website has carried a notice that all vouchers for flights cancelled up to end July would be issued by end September. Haven't recievd my Aer Lingus Voucher - Air Travel Message ... VOUCHER (14 days ago) Aer Lingus claim the delay is due to overwhelming demand and that vouchers will be issued in the order they were requested. If forced to rebook for the following year, one of the party could not travel so a voucher is of limited use, he says. Waiting since April for my voucher from Aer lingus. With the airline now processing refunds, she wonders how long more she will have to wait? *. Well as I claimed mine as soon as the voucher offer was launched back in March this length of time is way beyond … Gardai are looking into the gathering which took place in Carrick-on-Shannon following the funeral on... Write CSS OR LESS and hit save.

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