It is important that you ensure that you have valid passports, visas and re-entry permits which meet the requirements of immigration and other government authorities. airlines, accommodation or tour providers) with whom you make a booking. Some of the content on our website cannot be purchased online and can only be purchased in-store or over-the-phone. Your name on your passport, visa and other travel documents must all be identical. Collections: $2,000 to $3,999 per person of Flight Centre Travel Credit: equals $100 Bonus Credit. You do not need to travel before the expiry date, you can book onto any flights that are on sale at the time you redeem your voucher. Please note that prices quoted are subject to change. To purchase a Flight Centre Gift Card phone 0800 24 35 44 or use the online enquiry form below. Booking cancellations and company updates. Travel Voucher can be used as credit toward any future flight operated by THAI or THAISMILE to/from any worldwide destination. Purchase online for delivery via email in 24 hours, then print, or add to your smartphone for easy access. All travellers must have a valid passport for international travel and many countries require at least 6 months validity from the date of return and some countries require a machine-readable passport. Subject to your refund and remedy rights under the Australian Consumer Law, the following change or cancellation fees will apply to your booking (including online bookings and bookings made with a consultant), as set out in sections 11 to 15 below: These change and cancellation fees reflect the reasonable, direct and indirect costs, time and effort incurred or involved in us providing booking and advisory services to you, as well as processing and managing the changes to, or cancellation of, your booking. Maximum bonus Travel Credit for each booking is $1,000. "Patrons should allow approximately 20 working days for the refund to appear in their account.". As a general rule your travel documents will be available for collection 2 weeks prior to departure, however this will depend on your individual arrangements. ‘I can’t describe how I feel at losing the £264 I paid,’ he said. Where we disclose your personal information to any entity and/or person (including any overseas recipients), you agree that: (i) in the case of travel service providers or other recipients who are providing services directly to you, we will not be required to ensure that recipient’s compliance with Australian privacy laws or otherwise be accountable for how they handle your personal information and you acknowledge and agree that your rights in relation to their handling of your personal information are governed by the contract between you and that recipient (which may include their privacy policy); and (ii) in the case of our related entities and travel service providers who perform services for us, we will take reasonable steps to ensure that recipient’s compliance with Australian privacy laws. Please note that cheque payments (excluding bank cheques) require about 5 business days to process. "Travelers are instead being encouraged to purchase a “Cancel For Any Reason” upgrade, which will ensure coverage for the outbreak — but this typically increases the premium by about 40%.". Redemption of Awards points using your credit card via Apple Pay is unavailable in-store at Flight Centre stores Australia-wide and for Flight Centre … For online bookings, you can contact an external visa provider such as Visa Central (http://au.visacentral.com/109501) directly. If you are paying by this method you will need to make the payment at least 3 business days prior to the actual due date. You agree that we may apply the proceeds of the cheque to satisfy any liability you have to us, including any liability in respect of cancellation fees, before refunding the balance to you. Please review your travel documentation carefully and advise us immediately of any errors in names, dates or timings. Where you seek a refund for a cancelled booking for which payment has been made to the supplier, we will not provide a refund to you until we receive the funds from that supplier (which may take up to 12 weeks dependent upon the supplier processing time). These travel service providers will in most cases receive your personal information in the country in which they will provide the services to you or in which their business is based. You must notify your consultant of your payment once it has been made. If you wish to change or cancel flights booked online and paid for using PayPal, you must contact our Online Customer Service Team on 1300 733 867. Payments by Poli will not incur any additional fee. Alternatively, Flight Centre or the travel service provider may offer you a travel credit for the full amount paid by you without applying any applicable travel service provider fees or Flight Centre cancellation fees. We can provide you with copies of the relevant travel service provider terms and conditions on request. We cannot guarantee that the supplier will credit you with points for your booking. Your consultant will advise you of how much that will be. Final payment is required no later than 6 weeks prior to departure unless otherwise stated. We will not be liable for any expenses, fees, penalties, costs, liabilities, damages or losses associated with baggage allowances and excess baggage. Her credits weren't issued until Nov. 22, the date she canceled her flight to LA. proof of Yellow Fever vaccination) may deny you entry into a country. Please note, you may not meet the eligibility requirements of ETA and may be required to obtain a visa or permit. Customers can go online and change or cancel most reservations from their account with no additional fees for flights, hotels, car rentals and activities. Therefore, you do not need to contact us," it said on its website. If payment is not received from the card issuer or its agents for any reason, you agree to pay us all amounts due immediately on demand. We are not required by law to disclose the nature or value of these financial arrangements. Your travel consultant can provide information to you about travel insurance. ATAS Accreditation No. If you are paying by this method you will need to make the payment at least 5 business days prior to the actual due date. Under circumstances where our liability cannot be excluded and where liability may be lawfully limited, such liability is limited to the remedies required of us under applicable law (including the Australian Consumer Law). Credit card surcharges of 0.81% for Visa, 0.43% for MasterCard, 0.81% for American Express, and 2.5% for Diner’s Club will apply when paying by credit card. Any fines, penalties, payments or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility (except to the extent caused by fault on our part). 4. January credit card balances record biggest ever fall. In some cases, failure to present required vaccination documentation (e.g. This article explains how to redeem it. Please note that prices quoted are subject to change. To the extent permittd by law, Flight Centre reserves the right to refuse, void, cancel, reject or hold for review your Travel Credit if we believe that you have initiated a chargeback for your travel booking and also elected to receive a Travel Credit despite the chargeback. If customers have trip interruption coverage included in their policy, standard travel insurance will likely cover them. You agree not to stop payment of the cheque even when your booking is cancelled for any reason (including by reason of matters outside your or our control). "Four years of savings, to all our money just being in limbo," Mr Lulka told A Current Affair. The table below displays a snapshot of six month term deposits with high interest rates. A10412. Please contact your consultant for up-to-date prices. All changes will be subject to any applicable travel service provider fees and Flight Centre change fees set out above, and you will be responsible for any increase in pricing that may occur as a result of your change request. Any varying payment fees (such as credit and debit card surcharges) which might apply will be included and displayed in the price breakdown once your payment method has been selected. To the extent permitted by law, neither Flight Centre nor any of its related bodies corporate, directors, officers, employees, servants or agents accept any liability in contract, tort or otherwise for any injury, damage, loss (including consequential loss), delay, additional expense or inconvenience caused directly or indirectly by the acts, omissions or default, whether negligent or otherwise, of third party providers over whom we have no direct control, force majeure or any other event which is beyond our control or which is not preventable by reasonable diligence on our part. Have your say. We exercise care in the selection of reputable service providers, but we are not ourselves a provider of travel services and have no control over, or liability for, the services provided by third parties. You can choose to remove your saved credit card details at any time. If at the expiration of the Term, you are unable to use any portion of your Travel Credit and you request a refund, we will gladly action this (subject to Flight Centre having received the funds from the travel service provider, and having been authorised by the travel service provider to process your refund, subject to that travel service provider’s change or cancellation policy), and no Flight Centre cancellation fees will be charged. A Bank of Queensland lending specialist will get in touch to discuss your mortgage options. You acknowledge that you are 18 years of age or older and that you understand and agree with the above Booking Terms and Conditions and our Privacy Policy. Price changes may occur by reason of matters outside our control which increase the cost of the product or service. A deposit will secure your booking/seat, however prices quoted may change before you make the final payment. If your travel is more than 14 days away. Qantas said customers with existing bookings on any domestic or international flight until 31 May 2020, who no longer wish to travel, can cancel their flight and retain the value of the booking as a travel credit voucher. To the fullest extent permitted by law, we accept no liability in relation to these additional risks. A deposit will secure your booking/seat, however prices quoted may change if you do not make the final payment by your payment deadline. The credit voucher is valid for multiple transactions up to the value stated on the voucher. These terms were last updated on 11 November 2020. They said Flight Centre charged all 30 guests a cancellation fee, totalling around $9,000 – despite the cruise company offering a complete refund. The company has given customers a choice: take a credit voucher eligible until July next year, or pay Flight Centre a cancellation fee of $300 per person to … Specifically, if for any reason (excluding fault on our part) any travel service provider is unable to provide the services for which you have contracted, your rights are against that provider and not against us. Alternatively, subject to the travel service provider’s change or cancellation policy, the travel service provider may offer you a refund of all money paid by you in respect of the booking, from which the travel service provider and/or Flight Centre will deduct any unrecoverable costs, and any applicable travel service provider fees and Flight Centre cancellation fees set out above. Regardless of where you made your original booking (in-store, over the phone, by email or online), the Travel Credit lies with Flight Centre and will be accessible through any Flight Centre store or other channel when you rebook using your Travel Credit. Please note that cheque payments (excluding bank cheques) require about 5 business days to process. General health advice for the destination you wish to visit is also available from DFAT (see smarttraveller.gov.au). General health advice for the destination you wish to visit is also available from DFAT (see www.smartraveller.gov.au). Where we incur any liability for a supplier cancellation fee for any booking which you change or cancel, you agree to indemnify us for the amount of that fee. All bookings are made on your behalf subject to the terms and conditions, including conditions of carriage, cancellations policy and limitations of liability, imposed by these travel service providers. Payment will generally be made to the travel service provider before the services to which the money relates are provided, however in some cases, payment will be made to the travel service provider once the services to which the money relates have been provided. A10412. Flight-only bookings have never been Atol protected, so if you accept a voucher and the airline later goes bust, you won’t be refunded. If you’re cancelling online, a Flight Credit may be created via Manage booking. Your consultant will advise you of how much that will be. Any fees for such change or cancellation must be made via credit card and will attract the applicable credit card surcharge. When booking with one of our consultants, please let them know your frequent flyer membership details (or other applicable loyalty program details) for inclusion in your booking. Your travel consultant can provide general information to you about travel insurance. Such factors include, but are not limited to, adverse currency fluctuations, fuel surcharges, taxes and airfare increases. "You should also check whether you are covered under any travel insurance policy. According to Airbnb, reservations made on or before 14 March 2020 for stays and Airbnb Experiences, with a check-in date between 14 March 2020 and 14 April 2020, are covered by the policy and may be cancelled before check-in. The price is only guaranteed once your booking has been paid for in full by you. Our liability will also be limited to the extent that any relevant international conventions, for example the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, limit the amount of compensation which can be claimed for death, injury, or delay to passengers and loss, damage and delay to luggage. "If your event has been cancelled or rescheduled, you have or will soon receive, an email with the information you need. When used above, “disclose” includes to transfer, share, send, or otherwise make available or accessible to another person or entity. Airline taxes are subject to change and are confirmed at the time your airline ticket is issued. You should contact the event organiser to see if you are entitled to a remedy such as full or partial refund, credit note or voucher," the ACCC said. We and Cover-More are authorised to provide you with general advice about, and arrange, travel insurance products on behalf of the insurer, Zurich Australian Insurance Limited (ABN 13 000 296 640, AFSL 232507).

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