Now the voucher and gift card industry has grown into a £4bn a year operation in the UK. We only keep this information for as long as necessary and for the purposes described. 13.1. 18. 4.3. 1.1. If you have a voucher for an experience day, you should make sure that you are clear on whether or not you need to book and take the experience before the expiry date printed on your voucher, or whether you just need to book it before the expiry date. 3.1. They are under no legal obligation to extend the expiry limit but may do this out of goodwill. We suspect that the Gift Card is being used for, or is in any way associated with, fraudulent or other illegal activities; 8.14.2. 9.2. We do so to combat fraud, money laundering and other financial crime. You must not attempt to use Your Gift Card via non – participating retailers; 8.5. If the business is insolvent, you can't use the voucher. 13.5. These terms and conditions apply to gift cards provided by Flex-e-card Limited, (“Gift Card”). More information on the ACL and the national gift card laws is available on the Consumer Law website. The original purchaser of a click and collect code is entitled to a fourteen day cooling off period. At customer service desks in participating shopping centres and retail venues; and, 18.2. Cards and vouchers are a popular gift choice at this time of year, but many people do not even realise that there is an expiry date and fail to check the details. KEEPING YOUR GIFT CARD AND DETAILS SAFE. 15.1.2. Gift Cards with card numbers beginning with the digits 542424 are issued by Flex-e-card Ltd, 11 Brindleyplace, 4th Floor, Birmingham, England, B1 2LP. This document sets out an agreement between You and Us governing the possession and use of Your Gift Card. If your friend has a CapitaStar account, accepted eCapitaVoucher will be stored under “My Vouchers->eCapitaVoucher”, valid for 1 year from the date of purchase. You will be asked to explain the reason for Your dissatisfaction. We will assume that You have done so and will be entitled to assume You have accepted any changes to these terms and conditions unless You notify Us otherwise. 7.2. Valid for a period of twelve months from the date of activation; 3.4. That means as a company wanting to use gift vouchers to sell your products, services and experiences you can determine your voucher validity period. The original purchaser of the Gift Card is entitled to a fourteen day cooling off period. Before 9 January 2019, you can spend the associated balance via participating retailers in Westfield London and Westfield Stratford City; 2.2.2. New laws which will impose consumer-friendly rules on a largely unregulated gift voucher industry worth hundreds of millions of euro annually come into force on Monday. In the event that You exchange one or more click and collect codes, the associated Gift Cards shall be: 3.3.1. 10.1. No more expiry date for gift ... gift certificates or gift cards; and coupons or vouchers. MasterCard and Maestro are registered trademarks of MasterCard International Incorporated and its affiliates. Gift Cards purchased online will require activation upon receipt. The United Kingdom’s Financial Services Compensation Scheme (“FSCS”) and other deposit protection schemes do not apply to Your Gift Card. To find out whether or not this service is available for Your Gift Cards, please contact Customer Services in accordance with section 15 below. Another clause was introduced to stop airlines cancelling gift vouchers where the name on vouchers was not identical to the person’s name on their passport or charging recipients to change the name on the voucher. The purchase of a Gift Card is the purchase of a means of payment; it does not constitute a deposit. Gift cards purchased from 1 November 2019 must also prominently display the expiry date as either the full date or as a period of time. 11. Full coverage here, Inside Politics - Monarchies in modern times, Inside Politics - Davy in crisis, Ireland’s illegal adoptions, vaccine delays and MHQ, Inside Politics - Empire, imperialism and Ireland - with prof Jane Ohlmeyer. If You are uncertain as to the expiry date of Your Gift Card, please contact Customer Services in accordance with section 15 below. “The businesses that used these kind of contract terms to deprive consumers of the full benefit of gift vouchers should not have been doing so, and from Monday they will no longer be able to make unfair gains at the expense of Irish consumers,” Ms Humphries said. INFORMATION ON WHO WE ARE AND THIS AGREEMENT. The Consumer Protection (Gift Vouchers) Act will impose a minimum expiry date of five years for vouchers and ban contract terms which require them to be spent in a single transaction. The Consumer Protection (Gift Vouchers) Act 2019 came into effect in December 2019 and brought changes that your business needs to be aware of: Your gift vouchers cannot have an expiry date less than five years from the day they are bought. 18.1. Expiry dates. Calling 0844 77 44 277 (Calls will be charged at 5p per minute. We may limit Your liability to a maximum of £50, (for UK Gift Cards),  €50, (for Gift Cards purchased for use in Finland, Italy or the Republic of Ireland) or PLN 240, (for Gift Cards Purchased for use in Poland), for lost or stolen Gift Cards if You are deemed to have notified Customer Services of the loss or theft at the earliest reasonable opportunity. Before 1 October 2018, can be spent via participating retailers in any of Intu’s shopping centres situated throughout the UK; 2.1.2. 12. A Gift Card is not permitted to be used for the purposes of purchasing foreign currency; 8.8. “You” or “Your” refers to the individual purchasing or using the Gift Card in question. 2.7. All enquiries in connection with a Gift Card should be made to Customer Services by: 15.1.1. Not all vouchers are covered by the legislation so it is important to check what kind of voucher you have and what rights apply. Is there an expiry date? Activated at the time of exchange; and. Combining multiple Gift Card balances is subject to an administration fee which is outlined in section 6 below. The first gift voucher - the humble book token - was first issued in 1932. 1.4. 4. Some shops deduct value for every month over the use-by date. Where relevant information is supplied to the retailer which allows the transaction to be processed. A click and collect code is an alphanumeric code which, when provided to appropriate customer service staff within a participating shopping centre, can be exchanged in return for a Gift Card; 3.2. If no text appears on this page our fair processing notice can be requested via. We are not responsible for the safety, legality, quality or any other aspect of the goods or services purchased with a Gift Card. The terms and conditions contained within this section 16 apply to those Gift Cards which operate on the basis of chip and PIN. 16.5. The Gift Card and its balance are valid for a period of twelve months from the date of purchase (or the date on which We accept payment for Your order in the case of Gift Cards purchased on the Internet). Your eCapitaVoucher gift will be sent via mobile or email notification to the intended recipient. Following satisfactory completion of the verification process described in section 13.1 above We may make arrangements for a replacement Gift Card to be made available to You from the appropriate shopping centre or retail venue. 3.3. 7.3. A Gift Card is not permitted to be used for mail order, telephone, internet or other non – face – to – face transactions; 8.11. There is currently no minimum expiry date on gift vouchers under law, with some retailers issuing expiry dates on their vouchers after a short period of … 2.8. She pointed out that many gift vouchers until now have had expiry periods of just one or two years and in some cases it has been as little as six months. After 2 December 2019, the Consumer Protection (Gift Vouchers) Act 2019 sets out new rules for gift vouchers. 14. This includes gift cards for online stores that trade in Australia. 13.1.2. For a period of ninety days from Your Gift Card’s expiry date You have the option to request that any balance which remained at the time of expiry be restored, subject to the payment of a fee of £9.95, (for UK Gift Cards), €9.95, (for Gift Cards purchased for use in Finland, Italy or the Republic of Ireland) or PLN 20, (for Gift Cards purchased for use in Poland). The Gift Card will be activated at the point of sale and the monies will typically be available for use within one hour of purchase. CANCELLATION PERIOD AND REFUND PROCEDURE. It is therefore the responsibility of both the Gift Card purchaser and the recipient to check the website here regularly for changes to terms and conditions. 9.3.5. If the gift card or voucher does not have an expiry date (including an activation expiry date), the consumer may use it for a reasonable length of time after it was originally purchased. Where a gift voucher cannot be used more than once and the consumer does not redeem the full amount of the voucher in an initial purchase, the business will be required to reimburse any remaining balance of more than one euro by way of cash, electronic transfer or voucher. 14.3. It can take up to twenty four hours from the time a Gift Card is unblocked for the Gift Card to become ready to use again. If you have brought a voucher online, such as from a daily deal site, there are often limits on when and how the voucher can be used. Gift Cards which are not affiliated with Intu or Westfield can be spent via participating retailers within the specific shopping centre  whose name appears on the Gift Card; 8.4. 10. Copyright © 2020 Flex-e-card Ltd. All rights reserved. Refunds usually take several days to reach Your Gift Card. Skyrail gift vouchers cannot be redeemed for further Skyrail gift vouchers. You can activate the Gift Card by contacting Customer Services in accordance with section 15 below or by visiting here and the monies will typically be available for use within one hour of activation. Do not disclose Gift Card details, the associated PIN or any relevant security details to anyone, except where this is necessary for the purpose of completing a transaction or when passing the Gift Card to another individual as a gift or gesture. You must take all reasonable steps to avoid the loss, damage, theft or misuse of the Gift Card. Block Your Gift Card, if You have reported it lost or stolen; or. Writing to Customer Services, Flex-e-card Ltd, 2 St James Gate, Newcastle Upon Tyne, NE1 4BE; 15.1.3. 2.4. At the Expiry Date, the monetary balance associated with the click and collect code will be forfeited. If the Gift Card was purchased via an electronic point of sale, via a card dispensing kiosk or via a mobile point of sale, the associated PIN will be enclosed with the Gift Card at the point of sale. Prior to use, where space has been provided, the Gift Card must be signed on the reverse by the person who will be using it.

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