HOW TO MAKE A 'SILENT' 999 CALL. The Silent Solution system enables a 999 mobile caller, who is too scared to make a noise or speak, to press 55 when prompted and inform police they are in a genuine emergency. This number is a 24 hour service and you should only use it in situations where there is: 1. danger to life 2. use, or immediate threat of use, of violence 3. a crime in progress 4. serious injury to a person 5. an offender that has just been disturbed at the scene 6. a need for immediate police attendance such as when a crime is about to be committed When you ring 999, the BT operator will ask you which emergency service you need and the number you are calling from. They … But police will not automatically attend if you make a silent 999 call. If you are in danger and cannot speak, it is advised you dial ’55’ on your phone keypad when prompted to inform the call-taker that you need assistance. If you don't press 55 your call will be ended. It is not true that police will automatically attend if you make a silent 999 call. If you are in an emergency situation and need to call the police but cannot speak or make a sound, here's what you need to do. Joe Roberts Monday 8 Apr 2019 12:08 pm. Pressing 55 only works on mobiles and doesn't allow the police to track your location. Pressing 55 when prompted will transfer a silent 999 call to a police handler. If you don't press 55 your call will be ended. If you don't speak or answer questions and the operator can only hear background noise, they'll transfer your call to the police. If you don't speak or answer questions, press 55 when prompted and your call will be transferred to the police. Our verdict. If you don't press 55 your call will be ended. You may also be asked to cough or tap the keys on your phone to answer questions. If you don't speak or answer questions, press 55 when prompted and your call will be transferred to the police. Of those, around 5,000 are transferred to the Silent Solution system because the operator requires further indication that the call is genuine. If you're in danger, call 999 and try to speak to to the operator if you can, even by whispering. This site is a beta, which means it's a work in progress and we'll be adding more to it over the next few weeks. To text 999 in an emergency, you will need to text which emergency service you require, briefly explain the problem and where the problem is happening. I'd like to manage the cookies, Quickly exit this site by pressing the Escape key, Escape key not available with JavaScript disabled, Breach of coronavirus (Covid-19) measures, How to tell us about possible terrorist activity, Firearm, shotgun or explosives certificate, Information: about the police, about yourself or someone else. The Independent Office for Police Conduct watchdog warns it is "not true" that a silent 999 call alone will automatically bring help. Call 999 from a mobile. Pressing 55 only works on mobiles and doesn't allow the police to track your location. 1) Dial 999. Escape key not available with JavaScript disabled If you’re in a situation where you can’t speak, ring 999 and when they answer press 55. If they don’t answer, they are prompted to tap the handset, cough, or make a noise. A YOUNG police cadet has shown how victims of domestic abuse can make a silent 999 call to get help during lockdown. How to make a silent 999 call. Pressing 55 only works on mobiles and doesn't allow the police to track your location. Call 999 from a mobile If you don't speak or answer questions, press 55 when prompted and your call will be transferred to the police. Leave this site. Call 999 from a mobile. The Silent Solution system, which has been in operation since 2002, prompts 999 callers to press 55 on mobiles to signify they are unable to talk. It is always best to speak to the operator if you can, even if you whisper, but this system is in place to help those in severe danger. I'm fine with cookies ‘Silent’ calls for help The Silent Solution system enables a 999 mobile caller who is too scared to make a noise, or speak, to press 55 when prompted – to inform police they are in a genuine emergency. I'd like to manage the cookies, Breach of coronavirus (Covid-19) measures, How to tell us about possible terrorist activity, Firearm, shotgun or explosives certificate, Information: about the police, about yourself or someone else. Your call should still be transferred to the police by the operator if they hear suspicious noises, and you can also cough, tap the handset or make a noise to alert them. A police campaign … Silent 999 calls are not automatically transferred to the police, as they may have been dialled accidentally.However there is a procedure which the police request the emergency operator to follow for silent 999 calls that means that if you have made an emergency call but cannot speak (for example because you believe you will be in danger if you are heard), please dial 55 when asked to do so. Calling 999 from a landline automatically gives the police information about your location. If you replace the handset, the landline may remain connected for 45 seconds in case you pick it up again. 2) Listen to the questions. The Silent Solution system allows victims to notify 999 operators by either pressing 55 or making a sound. A YOUNG police cadet has shown how victims of domestic abuse can make a silent 999 call to get help during lockdown. If you don't speak or answer questions, press 55 when prompted and your call will be transferred to the police. The actors are all urging those experiencing domestic violence to make a silent call to 999 and pressing 55 Credit: Youtube/CoronationStreet. What happens when you ring the police and say nothing.For more information please visit www.dc.police.uk/silent-999 3) Respond by coughing or tapping the headset if they cannot easily speak. The Silent Solution system, which has been in operation since 2002, prompts 999 callers to press 55 on mobiles to signify they are unable to talk. If you replace the handset, the landline may remain connected for 45 seconds in case you pick it up again. Kaitlyn McGoldrick, 14, from … If you don't speak or answer questions and the operator can only hear background noise, they'll transfer your call to the police. Your feedback helps us make things better, so please let us know what you think. Without JavaScript enabled forms will not work. Pressing 55 only works on mobiles and doesn't allow the police to track your location. Around a quarter of all 999 calls each day are silent, many due to accidental dialling or hoax calls. You may also be asked to cough or tap the keys on your phone to answer questions. If you’re being abused at home you can alert the police with a silent call. Callers need to listen and respond to questions and instructions, including by coughing or tapping the handset if possible, or if using a mobile phone, once prompted by the automated Silent Solution system, pressing 55. Kerry Power made a silent 999 call before she was murdered but she didn't know how to use the system. If you don't press 55 your call will be ended. Call 999 from a mobile. In an emergency, always dial 999. Listen to instructions if you … This tells them you need help but can’t speak. If you're in danger, call 999 and try to speak to to the operator if you can, even by whispering. Comment. If you call 999 from a mobile and the operator can’t hear anything suspicious, you will be … Calling 999 from a landline automatically gives the police information about your location. To make a silent call that alerts the operator that you are in real trouble and need to remain silent (for whatever reason) all you need to do to confirm there is a real emergency is to dial 55 and your call will be transferred to the police. One of these is to press 55 on your phone’s keypad to confirm that there is a genuine emergency. Those in need of urgent police help should. Those who feel they are unable to speak to the 999 operator can make them aware that they are in trouble by pressing ‘55’ on the phone keypad. Pressing 55 only works on mobiles and doesn't allow the police to track your location. In the UK, around 20,000 silent 999 calls are made every day. They will dispatch police to you. How to make a silent 999 call The Home Office has a system in place called Silent Solutions, which helps callers, such as domestic abuse victims, who cannot speak to an operator. If you don't speak or answer questions, press 55 when prompted and your call will be transferred to the police. Kaitlyn McGoldrick, 14, from Cleveland in north east England, made two short TikTok videos on how to get help on the phone without having to speak. If you don't speak or answer questions, press 55 when prompted and your call will be transferred to the police. There is a misconception that the police will always attend if you stay silent after calling 999 - this is not correct, there is a way to make a calls when you really can't talk. They are then given the option to press 55. I'm fine with cookies The instructions are as follows: The Silent Solution is only applicable for calls made on mobile phones - if a silent call is made from a landline, the operator can choose to connect a police call handler if they think necessary. However there is a procedure which the police request the emergency operator to follow for silent 999 calls that means that if you have made an emergency call but cannot speak (for example because you believe you will be in danger if you are heard), please dial 55 when asked to do so. Without JavaScript enabled forms will not work. Dial 999 from your mobile … A CAMPAIGN to raise awareness about how you can make a 'silent' 999 call and still get help by the police in a bid to end the myth has been launched by the Independent Office for Police Conduct. This site is a beta, which means it's a work in progress and we'll be adding more to it over the next few weeks. If the call is silent and done from a mobile phone (not a landline), it will be forwarded to an automated system called “Silent Solution”. How to make a silent 999 call when you can’t speak and your life is in danger. The Independent Office for Police Conduct (IOPC) explains that the Silent Solution is a police system which is used to filter out large numbers of accidental or hoax 999 calls. The 55 instruction is detected around 50 times a day. When you dial 999 anywhere in the UK, your call is answered by telephone operators from BT, who will then direct your call to the most appropriate emergency service. You may also be asked to cough or tap the keys on your phone to answer questions. If you don't press 55 your call will be ended. What you should do if you're too scared to speak. Most silent calls are therefore put through to an automated system, where callers are led through a series of prompts. We use cookies on this site to give you a better, more personalised experience. When a person calls 999, an operator asks which service they require. Quickly exit this site by pressing the Escape key If you're in danger, call 999 and try to speak to to the operator if you can, even by whispering. How to make a silent 999 call. News : How to Make a Silent 999 Call When You Can’t Speak and You are in Danger #contactcenterworld , @westyorkspolice London, England, Oct 9, 2019 -- There is a misconception that the police will always attend if you stay silent after calling 999 - this is not correct, there is a way to make a call … Your feedback helps us make things better, so please let us know what you think. We use cookies on this site to give you a better, more personalised experience.

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