The ACCC, which in the past decade took Flight Centre to the High Court over allegations of price-fixing that resulted in a $12.5 million fine, welcomed the travel agent’s latest move. Steven Hession is the creator of a Facebook group putting pressure on the company to do better. (AAP: David Crosling) The ACCC can't negotiate your case, but they can apply pressure to companies flouting the rules — so they need to hear from consumers who aren't being treated fairly. The Consumer Action Law Centre's Gerard Brody said even if your contract has this clause, you might still be entitled to a refund. All your usual consumer rights apply when you purchase domestic flights and international flights departing Australia. Flight Centre's James Cavanagh told 9News it was not company policy to deny partial refunds. "How effective it is will probably be affected by the extent that everyone's trying to do the same thing," he said. Qantas offers refunds for flight cancellations. An ACCC spokesman said businesses should honour the terms and conditions of each booking, and where refunds are due they should be paid "within a reasonable time". The ACCC is currently in discussions with travel companies, including Intrepid and Flight Centre, and has the power to take legal action resulting in large fines. Stay up-to-date on the coronavirus outbreak Flight Centre to refund cancellation fees. Until a new airline can establish itself as a formidable competitor to almighty Qantas, consumers may lose out with higher fares and reduced flight options writes Nassim Khadem. Unfortunately, there is no cover-all easy answer to this. If something goes wrong, and your flight is delayed or cancelled, you may be entitled to a refund or replacement depending on … But last week alone it processed 20,000. Flight Centre might have processed 100 refunds daily before the pandemic. Flight Centre to refund cancellation fees. Both carriers have suspended all overseas flights from late March, with Qantas not expecting planes to return to the skie… They have warned all new applicants that this will take some time because there's a lot of people in the same position," he said. economy, business). If you have insurance, check your policy closely and call your provider to see what it will cover. When you purchase a flight, an airline is responsible for getting you to your destination. The Australian Competition and Consumer Commission (ACCC) has welcomed a decision by Flight Centre to drop fees for customers cancelling bookings around the COVID-19 pandemic and to refund clients who have already paid cancellation fees. The Australian Competition and Consumer Commission (ACCC) has advised that it expects refunds to be provided where: the terms and conditions at the time of purchase specify you are entitled to a refund; you bought a ticket that was promoted as refundable; you were told you would receive a refund, even if the business later changed their mind Ask for what you believe you're entitled to, and what you think is reasonable. Thousands of Australians’ travel plans were thrown into disarray after Qantas and Virgin Australia announced they would be grounding their international fleets, after Scott Morrison advised against any overseas travel on Wednesday. “This is a very welcome move made by Flight Centre for thousands of customers impacted by COVID-19 travel cancellations,” said ACCC … Failing that, if you paid with a credit card, your bank might be able to help with that as well. If you can't work this out with your travel company, it's probably going to take a long time to get a resolution. Flight Centre spokeswoman Anna Burgdorf said it was a “stressful situation” for those involved and they were working with the ACCC on resolving the issue. If you paid for your travel with a credit card and you didn't get what you paid for, you can try asking your bank for a credit card chargeback. Flight Centre is working closely with Qantas Airways (QF) to secure customer refunds. admin May 2, 2020 Leave a Comment on Flight Centre to refund cancellation fees 0 64 The ACCC has welcomed the announcement that Flight Centre will stop charging customers hundreds of dollars in cancellation fees in order to get a refund for travel cancelled due to the COVID-19 pandemic. The consumer watchdog was preparing to launch court action against Flight Centre for charging $300 fees to process Covid-19 refunds before the company agreed to end to the practice. Although Flight Centre later waived these fees after the ACCC took them to task, Mr Hession is yet to receive the $2002 he paid to the company as a deposit – 16 weeks after applying for the refund. Flight Centre Australia's Managing Director said the decision to scrap its $300 refund policy was not made because of pressure from Australia's consumer watchdog the ACCC. Flight Centre s decision follows weeks of pressure from the ACCC for Flight Centre to improve its treatment of customers during COVID-19 travel restrictions. Flight Centre will refund thousands of customers who, from 13 March, were charged $300 per person to get a refund for a cancelled international flight or $50 for a domestic flight. In May the ACCC forced Flight Centre to stop charging customers hundreds of dollars in cancellation fees in order to get a refund for travel cancelled due to the COVID-19 pandemic.

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