Get the best travel tips, deals and insights straight to your inbox every Wednesday. Leo Varadkar has advised Irish people abroad not to book flights home for Christmas. We have expanded our teams along with introducing new processes and technology in an effort to speed up the processing time to address these older cases.". ‘To date we have issued over 250,000 vouchers and refunds to customers. Yes. Well as I claimed mine as soon as the voucher offer was launched back in March this length of time is way beyond … ‘We have expanded our teams along with introducing new processes and technology in an effort to speed up the processing time. Can the refund voucher be redeemed across multiple bookings? The airline said: "Aer Lingus has processed almost 95pc of the voucher requests we have received since Covid-19 caused an unprecedented number of flight cancellations. Covid-19 Information Please check the relevant country information and local government websites for the latest information before you fly as travel requirements and restrictions are subject to … How much do they cost? EXPLAINER - Parental Leave Ireland: Everything you need to know... 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It will not apply for any third party payments. Request a refund which you will receive within … Simply fill out the form below to receive a voucher for the full value of your eligible flight. Hope this helps. Yes. - Guests who booked a Green List route on or after 05 August 2020 where there is a change to the Green List route by government. Aer Lingus. For the last few weeks, the Aer Lingus … The following guests can apply for a refund voucher for the full value of their flights (fare, taxes & charges, and ancillary purchases): - Guests who have been notified by Aer Lingus that their flight is cancelled. Before you request a refund, please review our cancellation and refund policy as well as options available due to COVID-19 . Does the refund voucher include ancillaries such as seats, bags etc.? Third party ancillaries such as car hire are not included. Southwest Airlines ® is aware that government mandates have resulted in restrictions on air travel due to the ongoing COVID-19 pandemic. I received a confirmation of that request via email. Terms and Conditions apply. W hen Covid-19 hit the travel industry in March, Aer Lingus and other airlines began offering its customers refund vouchers instead of cash refunds. Avios will be refunded to your Avios account. We require Javascript to ensure a consistent and delightful experience for you. The airline is obligated to give you a refund. In excess of 97% of the requests received have been processed. Aer Lingus confirms that where passengers simply switch their flight to a future date due to an Aer Lingus schedule change rather than applying for a voucher or refund, … We expect to have all cash refund requests and refund voucher requests received up to the end of January cleared by the end of March 2021. The lead guest should apply and only one refund voucher will be issued per booking. Depending on the fare you have chosen, you may have the option of cancelling your Aer Lingus flight as well as receiving a full refund. - Guests who have booked a Plus or Advantage fare (Flights within Europe) or a Smart or Flex fare (Transatlantic flights) once the voucher is requested up to 14 days before your scheduled departure date. Aer Lingus said the flight to Bordeaux had been cancelled but stressed that only the third party booking engine could process the refund. As an incentive, customers were offered an additional 10pc on top of their flight cost if they opted for a voucher from Aer Lingus rather than a refund. Rebooking by August is ridiculous. Partially-cancelled flights And still the mails came. A spokesperson for Aer Lingus told Extra.ie: ‘Aer Lingus is currently processing an unprecedented level of requests for vouchers and refunds. Aer Lingus acknowledged when contacted that some of its customers had been waiting "too long". But I cannot believe I've been waiting since March," said the customer. This field is required I’ve been following your various updates from Aer Lingus on issuing refund vouchers for Covid- cancelled flights, most recently 15th September. Aer Lingus has waived fees for changes on all bookings when made before 31 May 2021. How long does it take to receive the refund voucher once submitted? They are the ones making your life difficult, not aer lingus. Aer Lingus claim the delay is due to overwhelming demand and that vouchers will be issued in the order they were requested. In the normal course of events, refunds must be processed within seven days. ‘Don’t book flights home for Christmas’ – Varadkar warns it’s too soon for Irish abroad to plan return for festive season, People travelling from overseas won't have to restrict movements for 14 days if they've negative Covid result, 'You have nothing to get up for' - Pub owner on being a year closed due to Covid-19 pandemic, Coombe hospital staff sing 'Because you loved me' in celebration of Mother’s Day weekend, Vaccine travel certificates raise ethical and societal concerns says Dr Mike Ryan. Here is a prepared a set of handy instructions on how to enable Javascript. We can't go due to lock down in our state for Covid-19 and we can't get a refund due to our tickets where non-refundible. The remaining requests are more complex in nature; however, we acknowledge that our customers have been waiting for too long. In August, Aer Lingus stated that it issued over 345,000 vouchers and refunds to customers. - Guests who have booked a Plus or Advantage fare (Flights within Europe) or a Smart or Flex fare (Transatlantic flights) once the voucher is requested up to 14 days before your scheduled … The regulations — whether in the United States, United Kingdom, European Union — state clearly that you’re owed your money back if the airline cancels your flight. The fares for Aer Lingus are Saver, Smart or Plus Fare, Advantage, Flex, or Business Flex Fare, and Business Fare. Answer 1 of 2: So I just got a link from Aer Lingus regarding getting a voucher for our trip from US to Ireland in May. Please select the checkbox to indicate if your original booking was made with Avios Points. You can request a refund as an electronic voucher (EMD) for 100% of the value of your ticket before tax. A growing number of the airline's customers have been expressing regret at not seeking a full refund, which they are entitled to, given the length of time it is taking to receive their vouchers. Terms and conditions apply. We'll send you a voucher for the full value of your flight - fare, taxes & charges, and ancillary purchases. Customers will be expected to pay any fare difference that there may be at the time of rebooking. ALTHOUGH Aer Lingus is in receipt of the Employment Wage Subsidy Scheme, it has announced it will lay off 129 in-flight service and ground operations staff at Shannon, from next Monday until June 7. In excess of 97% of the requests received have been processed. The owner of the Tour America travel agency Mary McKenna said Aer Lingus was one of a number of airlines not following EU regulations and refusing to give passengers refunds. Home; Purchase Voucher; Manage My Voucher; Gift Voucher Help; Terms & Conditions The value of the refund voucher includes the fare, taxes, charges, seats, bags and administration fee less any Avios. Good luck We appreciate your patience during these challenging times. Aer Lingus says it has received in excess of 660,000 requests for refunds and vouchers since Covid “caused by an unprecedented level of flight cancellations”. Sections. Also note that the Aer Lingus website didn't even mention COVID … Irish airline Aer Lingus has got it mostly right. Our team continue to work hard to clear the remaining requests. With more and more cases of the novel coronavirus Covid-19 being diagnosed, it is difficult to keep track of what has become a rapidly changing situation. Does each guest on a booking receive a refund voucher? Refund & Voucher Processing. Under the … Air France This review is for the customer service dept only.. Due to Covid I requested a voucher from Aer Lingus back in March. First Post! Phone in April and May and after being on hold for over 25 minutes was told there was nothing they could do but escalate my request and that due to Covid they were dealing with an extremely high number of requests. Unfortunately, many of the restrictions will result in flight cancellations, potential quarantines or COVID-19 testing upon arrival, and/or temperature checks upon landing. Contacted last week, Aer Lingus confirmed that some customers have still not received their voucher refunds, despite the fact that all customers could have opted for a cash refund instead. We're working as quickly as we can to get them issued over the coming weeks. Aer Lingus vouchers are now valid for up to 5 years but it sounds like the credit that you are getting is from the intermediary company or travel agent that you booked through. Since then I have been asking for a voucher or refund from Aer Lingus since then. Please select the checkbox to indicate that you are happy to receive a voucher in lieu of a refund. We have received an unprecedented volume of refund and voucher requests since the Covid pandemic caused the cancellation of flights. However, one Aer Lingus customer who has been waiting for a requested refund for two flights to the US, cancelled in March, said that their booking was "in no way complicated in nature" and was booked via the Aer Lingus website. The refund voucher is valid for five years from the issue date. That is 10 months of asking. We have received an unprecedented volume of refund and voucher requests since the Covid pandemic caused the cancellation of flights. d Here we are now 12 June still no voucher.. Here are some of the most popular queries in relation to requesting a refund voucher: The following guests can apply for a refund voucher for the full value of their flights (fare, taxes & charges, and ancillary purchases): If your booking was made via a third party (such as a travel agent, online agency or another airline), please contact the agent directly to discuss your options. Applying for a voucher is really simple – follow these steps. "I understand that it's been a difficult time for airlines. Also, with a 5-year window in which to use them, it’s unlikely that the airline has many customers who … Enter email address You can visit Aer Lingus’ dedicated coronavirus page here. Any credit remaining following redemption of the refund voucher may be used within the original validity period towards future flight purchases. Vouchers can be redeemed against the purchase price of your flight(s) and associated taxes, charges and fees that are collected as part of your flight booking. Due to the high number of recent requests, unfortunately it's taking us longer than expected to issue refund vouchers. We expect to have all cash refund requests and refund voucher requests received up to the end of January cleared by the end of March 2021. Aer Lingus claim the delay is due to overwhelming demand and that vouchers will be issued in the order they were requested. In a statement, the airline said: “Aer Lingus customers with bookings that have been impacted by a schedule change of over two hours, are entitled to a full refund.” That seems clear enough. We look forward to welcoming you on board – when it works for you. No. Guys, I was supposed to board an international flight on March 16 (booked on March 7), but because of travel bans going into effect due to COVID-19, I sadly made the decision to cancel the booking and submitted a Refund Request Form on March 13 through the Aer Lingus website. The lead guest on the booking will receive the refund voucher by email. Firstly, it has offered travellers a 10% bonus if they apply for a voucher; if you paid £100 for your flight, you’ll get a voucher worth £110. Ireland’s first airport Covid-19 testing centres were launched today at Cork and Shannon, raising some hopes of travel before Christmas. Sign Up. The Aer Lingus Team. Menu Can you get a refund on Aer Lingus flights? Aer Lingus adds 10 per cent to refund voucher values 23 Mar 2020 by Mark Caswell Aer Lingus is boosting the value of its refund vouchers, for customers who are due to fly before May 31. Airport Testing Q&A: How do they work? Aer Lingus … The voucher option is an interesting one as, even though I’m a big proponent of always accepting a refund when one is available, neither the Irish government nor Aer Lingus’ parent (IAG) is likely to allow the airline to go under, so the vouchers issued by Aer Lingus should be reasonably safe. Vouchers can't be redeemed through Aer Lingus reservation offices, at airport ticket counters or through travel agents. You'll also need to check the box to let us know you're happy to accept a voucher in lieu of a refund. *. Under the airline's terms, customers eligible for a refund voucher include those whose flights have been cancelled, with bookings to travel up to August 31. We're sorry for the delay and any inconvenience. Earlier this year, as the pandemic began to hit the travel industry, Aer Lingus and other airlines began offering its customers refund vouchers instead of cash refunds. When Covid-19 hit the travel industry in March, Aer Lingus and other airlines began offering its customers refund vouchers instead of cash refunds. Hundreds of Aer Lingus passengers have been waiting over six months for refund vouchers from cancelled flights during the pandemic. Aer Lingus eventually offered a refund, but in terms of contract and EU rights, expect them to lie across the board. If you have booked via Aer Lingus you can: Apply for a voucher by filling in your details on the voucher request form. AROUND 200,000 Aer Lingus customers are still waiting on vouchers and refunds after their trips were cancelled due to the coronavirus pandemic. People travelling in and out of the country will no longer have to restrict their movements for 14-days if they receive a negative Covid-19 result, the Government has announced. Under the airline’s terms, customers eligible for a refund voucher include those whose flights have been cancelled, with bookings to travel up to August 31. See more details and FAQs on the voucher request page. - Guests who have been notified by Aer Lingus that their flight is cancelled. Well as I claimed mine as soon as the voucher offer was launched back in March this length of time is way beyond … Will they help me get home for Christmas? General Information Travel restriction Customer notification: Taking care of you. AerClub reward bookings including Aer Credit Card, Chase Companion bookings and tiered benefits are not eligible for refund vouchers. So if your flight cost at total of €200, we’ll send you a €220 voucher.

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