I will attempt to use the online service in future, but from the look of this website that is just as bad! Are they valid? Hello, About $11 - $13/hr Avg. With the exception of Frank the sales rep who welcomed me into the store and got me to look at other items, the was no “Fred Factor” at ZARA today. Home Services. A couple of weeks ago I noticed that the rubber sole had split away from the base and there was a large hole at the front of the shoe and also at the back of the shoe on the other foot. The store manager is in the store room having a meeting during a massive sale! what a bull ###! I am shocked at what terrible people this company is all about ..I place an order and they gave me an approximate delivery date ..now when I ask then nobody has any idea if the order ..when I call customer care they don’t care that I have paid for the products..all they say we don’t know we have exgallated the issue ..all I can say is they can be a big company that does not care about their customers ..but if they go on this way I only feel sorry for them ..terrible terrible ..customer service, The worst shopping app I have ever used. I had a gift for my son that did not fit him and was trying to do an even exchange for a different size. They’re thieves and their customer service is shoddy. Michelle Pine (don't know if it is the correct spelling) refused to give me her name so I could file a complaint stating that she said she was on lunch and did not have to give it to me. Such bad customer service. My sister who was with me, a retired bank manager said she had never seen anything worse. I'm from New Zealand, this is never happens!! I have been treated so rudely by the staff at Zara that I dont want to set foot in the store again. Not Ethical, not sustainable, overpriced, bad quality items. Their own website claims “...all our products go through strict controls before they are shipped....you can also send us a photo and describe the defect so we can review it.” So how strict were the strict controls that allowed this jumper to pass through? Completely unhelpful and considering I was making a very large order they clearly do not value their customers. It looks different than the picture. Put me off shopping there. I hope they never find another job in customer service. Contact. They have the worst store policy in Canada. I ordered a felt bag and wore it to work ONCE with a laptop inside (that’s it). Just like you, we’re in love with the gorgeous character and grain of real, honest-to-goodness wood. Literally the worst experience I've had online shopping. This is an absolute joke that they steal money from people and continue to operate as a “prestigious” clothing brand?Can someone from media not make a big article about ZARA’s practice or even take it to a TV?!?!?! They do not care about their customers & this is evident in the type of store staff they employ and their dispicable customer service. The store managers at the Robson St. are very multicultural. Generally speaking, they are configured to respond to actions made by you when requesting services, such as adjusting your privacy preferences, logging in … © 2004-2021 ComplaintsBoard.com. I bought a veste and pantalon 4 days ago, when I get back to home I found pocket of pants are opened and there's a big hole inside. But I cannot TOLERATE their behaviour anymore. There are 4,370 companies in the Zara Canada Inc corporate family. We will answer you as soon as possible. The sizing is consistent with previous purchases too. There is no such … So she's accusing me for no valid reasons. Basically she was accusing me for doing the same and it is just ridiculous. They are full of "so sorry for the inconvenience," but have made no offer to fix the situation. Zara gave me two different size of shoes those are for my kids. Monday to Friday 8:30 am to 7:30 pm and Saturdays 10:00 am to 4:00 pm. I am done spending my money at Zara. In this case, tester bottle with sample scents on it. and that evening manager___?took the pants, and went out of the store ; I spoke with someone call Mia. Zara please do something about this, do any of … how the f*** am i supposed to contribute to their store if they can't even hold onto it for five minutes? I left the store followed by several other customers who by that time had given up on their purchases and came up to me to express their total disgust. Asking what the point of her phone call was I was then told that my feedback would be used for further training. When we go against what we are suppose to do and how Zara wants it, ### rolls down hill. Vancouver BC.Worst retail customer service ever.Bought $650.00 worth of clothes for my three daughters at Christmas. I am only making a point because of the principle of the entire matter. From our mangement and HO we take a toll on our mental capacity for stress and I apologize on behalf of Zara Employees, but just remember we are stuck in hell as well. Zara stores are my biggest disappointment, I thought it was a serious store, and these are ordinary scammers as well as poor customer service. As I was walking away not responding to her, she started to scream that I had no right to know what her name was, demanded to know who had given it to me. She was infuriated, demanding to know who had given me her name. Zara Canada Inc is located in Montréal, QC, Canada and is part of the Clothing Stores Industry. I've contacted customer service THREE times and each time they told me to wait 24-48 hours for an update on my tracking number. She simply took the shirt and went to the manager. All rights reserved. The WORST customer service I have ever experienced at Zara! I've contacted customer service THREE times and each time they told me to wait 24-48 hours for an update on my tracking number. And according to your rules it is mandatory to refund the remaining balance. Dreadful customer service After 2 or 3 wears a dress i purchased ripped up the seam. Awful customer service I still have not received my refund since the 8th December. These cookies are necessary for the correct functioning of the Platform, and they cannot be deactivated on our systems. Our professional team at front door, smart, friendly and welcoming with good customer care service who are eager to assist you about any inquiry. If customers find defects with purchased products after, they can all return or exchange the merchandies in any other stores. All reviews customer service item order time refund day store week customer money. Your experience can help others make better choices. Customer service. What? I bought a big order for christmas and when it got to me I exchanged one item that was too small. All Zara products have terrible quality. The worst customer service I have come… The worst customer service I have come across. It's clear Zara cares nothing for quality control or customer service. Unfortunatly that is not the worst part of my evenning. and we were treated like a street person. This medium height, brown straight hair pulled back in a ponytail, striking red lipstick- witch raises her eyebrows as if it is causing her pain to acknowledge me. Pathetic customer service So I bought a few items from Zara online. I must say that at no point had I raised my voice or was aggressive in any way. Yes, email me offers, style updates, and special invites to sales and events. I will not give them any business. Dreadful quality, appalling customer service, The WORST online shopping experience I've ever had. Every retailers should learn Nordstrom customer service. They also have very bad customer service. Another week goes by and I receive another hat. Zara was founded in Spain, where its headquarters remain, in 1975. The Manager kept repeating that it's dirty they cannot accept it. So I called them in there customer services centre but sorry to say u I did not get any positive response from them. Kind Regards, Hi All, Contact Us: By phone: 1-800-427-7895 Please dial 711 for relay service By e-mail: Click here to e-mail Gap customer service. Their policy is their policy and the managers have no authority to do anything, not even give out a credit. My mother died the next day and I had to leave Vancouver . How she knew it I do not know. Monday to Friday from 8:30am to 8:30pm (EST) Saturday from 10:00am to 4:00pm (EST) Currently not available. I will never be back. When I went to the store to pick up the order they told me they do not have it and to contact customer service. I will think twice again of buying Zara clothes anywhere in Canada. View all 349 Zara.com complaints & reviews. guess what? Monday to Friday from 8.30 am to 7.30 pm (EST)Saturday from 10:00 am to 4:00 pm (EST) Social Media. I brought the shirt in and shopped around for about an hour and went to the register to do the return and purchase a few more items. I think a pair of kids shoes costing £29.99 should last longer than 4 months. Zara Customer Services & Support Salaries. Takes forever for them to get back to you.I will never shop at Zara again. Quite frankly, I think Zara's customer service in the United States is awesome. They had some pretty slick looking mid-length jackets when I went in there...fall is coming. I hope to get it back tomorrow and I hope that no one will be threated like me in the future. ZARA Care. I doubt that she would speak to others the way that she spoke to me. Their inflexible refund policy aside, one of their “commercial managers” is the most unprofessional person I have ever come across. Chat. More. I will think twice and look else for clothing before walking into the ZARA PR store. Her silence when she was approving the return for the sales associate cashier made me feel like I was doing something wrong. Stay away, by far the worst retail store on the planet. The assistant manager at this point also started yelling for someone to get security. 1-855 635 9272. I had taken the tags off before I put it on because I had planned on keeping the sweater. The no nonsense girl. THEN I went online and I did my research about THIS COMPANY And Able to get their CONTACT INFO Which is ᴱᴵᴳᴴᵀ ᶠᵒᵘʳ⁻ᶠⁱᵛᵉ fᵢᵥₑ ₜwₒ ₒₙₑ ₛₑᵥₑₙ ₜwₒ fₒᵤᵣ₋fᵢᵥₑ my attempt was successful I was able to get in touch with the company they were very polite and nice in helping to get the return details on my order finally I SENT BACK THIS GARBAGE DRESS clothing to the company and I also got my green dollar I WOULD NOT RECOMMEND ORDERING FROM THIS COMPANY FROM CHINA AT ALL! Zara Coupon Canada made your life less requesting by giving quality things, making the advancement time altogether snappier. Auto Services. The blouse is of linen material and that piece of dirt was apparently stuck on the inside pocket. I wish I had read these comments before I went into the Robson St, Vancouver Zara store. Telephone. 4 days after, I went to back the shop and request an exchange. but this is not done! I'm really disappointing! Perfect crisp condition and the associate was a monster.I can't remember ever having a retail experience like the one today. About $11 - $13/hr Base Pay. guess what? The cashiers were serving very slowly and constantly chatting. It was very important for me to get my hand bag back as there was my house keys and cach inside. clearly you have a boring life to go home and complain about this... I'm not going to get into it, but no one wants to go beyond their policy to get this defective merchandise exchanged from the corporate office and the store. Once again I did pick up what I intended to buy but this is the very last I can tolerate of their snotty behaviour. They kept calling me until I gave in, the lad on this final phone call even agreed that what he was going was wrong and that they had call history recordings on them offering me the compensation and the refunds and they would give me the correct order - but that did not stop them from threatening me that it's their property and they could take legal action. I am a customer service person too and surprised at the assumption that all clients are sneaky cheats. At the mean time, she put one more pant aside for me to buy. ZARA CANADA, I have never experienced such inferior customer service. Valentine's didn't go to plan. To sum up - Zara is a dreadful experience. i love how many people think "retail" is such a piece of cake... zara is not even slightly similar to any other store besides H&M where we deal with all kinds of ghetto, annoying people who make a fuss about anything every 2 minutes... do you think we can keep a smile forthe whole day, when we have poor people trying to "get discounts", asking lame questions everysecond?? Still no fitting rooms, Poor customer service, Unprofessional management. Home - inditex.com It is a defective blouse, is it my fault that I did not check it? horrible staff, i'm quite a wealthy person and they don't even offer to hold stuff for me while i get more things at their store. I was promised contact from a manager but have heard nothing. I purchased a number of items from Zara. Despite the fact I love Zara, I will never shop at this location and I will make sure all my friends know about this. Dreadful customer service After 2 or 3 wears a dress i purchased ripped up the seam. dont even bother shopping there if you pay so much attntion to someone's mood... go for wat you go there for, grab your god damn item, line up, pay for it and respect the policy! In November that same year, Zara Online extended the service to five more countries: Austria, Ireland, the Netherlands, Belgium and Luxembourg. I grew up in Asia, particularly in Hong Kong and Taipei, and good retail customer service there is non-existent. She had missed the holes when she purchased it. Restaurants. 27 reviews of Zara "This newly opened Zara is a great addition to Richmond Centre for men and women's clothing. One lady just left her sweater which had never been worn on the counter with tags on and 2 large holes in the back and told the cashier to just keep it. and she said it soooo RUDELY! We reasoned out that we don't have to pay for it since the item is free. After I came back I realized that one pair is bigger than the other one and the smaller left foot bothering me. The zipper was not holding up and kept opening by itself. I had the tags with me but she said it didn't matter they were already removed and they couldn't sell it so they couldn't return it. Because I had no money and travel card, I have expirienced a lot of issues getting back home. They took $129 for the jacket and also $15 for the delivery. I was treated like a criminal.The bag was still in the Christmas box with all the tags. We get into ### for going against policy, as a head cashier I have dealt with many people and felt very bad for them, if I had been a manager of the Alberta store, I would definitely allow returns and different policy procedures. Recently i hv been through so much issues with zara stores and also their head office after talking to a lady in their head office on long distance phone call for almost 20 minutes to get a refund which didnt push through, i bought almost 700 dollars clothing from zara last week and one of the blazers was white color which means just sitting on shelf could hold some serious dust so when i brought it back to exchange they store manager came with a attitude and very rude and didnt want to listen to my side and hand me off the the company head office lists which i did contacted but the lady over the phone said she just got of the phone from Zara metrotown location and based on their store manager conversation the lady didnt listen to me at all so than i ask for district managers number but they refused to give it too, i, m trying to find their RVP or someone who is more customer service oriented else they will be in media sometime this month i work for Press and i own my magazine company i wont hesitate to write a blog on next papers, with all these hassle Zara better fix their customer service level and bring it to at least compare to pawn shop standard, well even pawn shops has better service then ZARA. By mail for Correspondence: Gap Canada Customer Service, 9500 McLaughlin Road North, Brampton, ON, L6X 0B8, Canada For Merchandise Returns: … ENTORNO DE PRUEBA / TEST ENVIRONMENT. It was total chaos in that store with one tearful cashier trying to deal with a lineup of about 30 people. She was reading my messages for 2 up to 4minutes and and her replied was a general formula. Who care about the customer experience. She said it's NOT their responsibility to check for us. No exceptions of any kind. So I will never go to there store again. After filing a written complaint I got a stock reply thanking me for my input and saying if I had any FURTHER queries I could call again. A week goes by and you guessed it - another hat. In the registration form you will find format examples that will help you when entering certain information, such as your telephone number. I have came back later and one of the staff members told me that Zara is closed and they can not deal with my issue. I got the scrutanizing look from the Asian manager for returning and exchanging a defective merchandize from that store. Please take this information into consideration. Online stores began operating in the United States in 2011, Russia and Canada in 2013, Mexico in 2014, South Korea in 2014, Romania in 2016, India in 2017 and Brazil in 2019. This is definitely one business where the internet won’t take over their high street stores.If they refuse to behave, inform your bank and dispute the transaction. I’d avoid doing this if I was you. I drove 30 minutes to make this exchange and there was zero compassion. This disappointed me even further knowing that this person was your manager. I said I beg your pardon ? Customer Satisfaction is of utmost importance to us and we would like to address this. THEY USE HERMES DELIVERY WHO LIE ABOUT CUSTOMER NOT IN TO RECIEVE PARCEL. I was then told my claim was rejected as I had not used the product correctly. Zara refusing to take items back saying I did not use them properly. I have bought shoes for my son from H&M and Next which he has worn continuously for months on end which have never gone into holes. There's a tiny stain inside the front pocket which I did not even notice when I bought it. The seam of the bag has all come apart and I was worried it would actually break with my laptop in and they won’t accept a claim due to fault of use. Registering is easy. They sent me a bigger size, once it got to me I realized the jeans fit were not stitched correctly and I returned them. The worst experience I had was due to a defective zipper on a Black Tag Zara jeans from 2013 winter. Think twice before stepping into that store. The company is in China so they take forever and when I tried to return it there was NO response. You wait in a queue for 45 minutes to pay with one till open in the children's section. Zara was founded in Spain, where its headquarters remain, in 1975. There were only 2 people in front of me, but it still took 15 minutes to get served. Being on cash, if you stand on your phone I wont speak to you, and its your own fault if you miss the return policy. After obtaining the manager’s name (Michelle Pine) I went find her in an another part of the store. I’m sorry, but saying sorry does not give me back the $200 I spent on a garbage jacket. I bought the Baggy Paper bag black cords and the first time I wore them they completely ripped very poor quality. Last October I bought a pair of leather high tops for my son which cost £29.99. Hope this email found you well. Over three months back and forth is not worth it for $40 jeans, but I am willing to see this through since I have spent soooo much time already figuring it out. Terrible customer service, poor quality clothes I spend a lot of money at Zara, both for myself, and my son. Loads of staff on the shop floor, but when I went to pay, only 2 tills open. Discover the latest styles in bedding, fragrances, tableware, rugs, lamps, duvet covers, towels and home accessories from the new Zara Home collection. its waste of time to run around them, i went to better business beaureu and filed a complaint too and next month its gona be on vancouver sun and province i work for media and i will make them regret and hv rude managers that they hv hired to be fired on the spot. I called customer service to report the shoes and possibly exchange them for another pair of shoes of the same value but was told to send photos of the shoes to the customer services whatsapp. Anyways, I returned the hoodie and got the refund before they sent an email saying they’re refusing the refund because it is “...not in a re-sellable condition” and the dirty hoodie will be returned to me.They literally sold me a used jumper and are trying to make me pay for it. They losing me! It is Aritzia all the way from now on. Finally I came home and I looked for the receipt and I found it and now they are saying one month passed so we do not exchange or refund or credit me for the purchase in the store. For example, the address for iPhone customer service is [email protected]. Also, when you try to return used items, for your money back because you have found something else, and try to write it off as something we did we dont appreciate it very much. Seconds later, the Manger came and told me that I cannot return the item because it's dirty. ZARA CANADA, I have never experienced such inferior customer service. She doesn't care about customers. Check your cctv cameras the parcels are not being left? I've had the worst shopping experience on the Zara website.Adding items to the basket, then seeing they're out of stock.And then finally managing to get 22 items in my basket- went to payment, it's processing payment and then tells me 'some of your chosen items are now out of stock'. I am familiar with many of their ### sales ladies, today was no exception. Having shopped at Zara for myself, husband and children for years I will no longer based on this experience. We have confidence in giving best Customer Service, Wide Assortment of Quality Products and free development to raise your web … I placed an order, received a delivery date and no product delivered. so not right. I have never been treated like this in any stores and I even felt being discriminated against with my appearance (of race and age). In order to do this it’s important we follow all of their standards. We work with the best retail partners selling our products in more than 120 countries. ZAR® products, including stains, sealers and polyurethanes, are formulated to reveal, enhance and preserve the beauty within. Very very poor customer services. Today I was shopping in Zara(48-52 high street Kensington London) and forgot my handbag in the dressing room. ... service company email package parcel experience delivery. CHEAPLY MADE PRODUCTSDon’t ever buy from them !!!! I would like to report this terrible experience at Zara downtown Vancouver at Robson street on Friday 4th, june 2010.around 7pm. So I called Zara customer services, But they are not ready to refund my remaining balance. BEFORE LOCKDOWN January 2020 I ordered a hat and a scarf - two separate items but the same colour scheme. I bought few items and there was an item missing from my order. I answered on one occasion and the lady explained to me that they wanted their hats back! Tried again, more items from my basket out of stock. Thank you. Worst customer service. So many excuses to keep your money. To contact Zara, you can use the customer service Zara e-mail at [email protected]. Then I was looking at that tiny speck of dirt and picking at it. Just come back from a visit to Zara at Westfield, Stratford. hi what do guys do if a store manager at one of the Ottawa store at bayshore is abusing her discounts and taking items from the store. It is now mid March and they keep dropping my chats with them, emailing me I have to confirm data, and not returning the funds for the jeans. Select “Get in Touch” to go to the support page. +1 877 550 1108 (Canada) +44 207 851 4300 (United Kingdom) +61 293 767 600 (Australia) +43 800 216 277 (Austria) Shocking customer service.I ordered £85 worth of goods and Zara has said that the order has been delivered.I have received no order and Zara cannot tell me where the goods have been delivered to.They won’t refund me and they want send me anymore goods. No respect for their customers. Zara Inditeks has started to create many enemies within the last few years. Very rude manager at park Royal branch Even her staff wasn’t happy about her management she was arguing with customers and when I said I will write review about your behaviour she said go a head and do what ever you wanted to do, Awful customer service! HELLO it's a damaged sweater, nobody is going to spend their hard earned money on a ruined sweater!

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